When the paper won’t fold.
Most trouble is a permission. The quick fixes are first, the permissions guide is next, and a human is at the bottom of the page.
1Quick fixes
aGlint can’t hear me
- System Settings → Privacy & Security → Microphone: switch Glint on.
- In Glint, Settings → Microphone: pick the input you’re actually speaking into. If your headset goes silent, Glint falls back to the Mac’s microphone on its own.
- Hold the talk keys (⌃⌥ by default) the whole time you speak, and let go when you’re done. For dictation hold fn⌃ inside any text box.
- Bluetooth headphones: take them off and put them back on, or try the Mac’s mic once to rule the headset out.
- If the notch shows a microphone notice, click it — it explains what it heard, or didn’t.
bGlint can’t see my screen
- System Settings → Privacy & Security → Screen Recording (on macOS 15 it’s called Screen & System Audio Recording): switch Glint on.
- macOS only applies that permission after Glint quits and reopens. Glint offers to relaunch; if it didn’t, quit it from the menu bar and open it again.
- Some apps hide their contents from screen capture: password fields, protected video, some banking apps. Glint can’t see those, by design.
- Glint never captures its own windows, so it can’t read its own bubble back to you.
cThe shortcut doesn’t do anything
- System Settings → Privacy & Security → Accessibility: switch Glint on. The global shortcuts need it.
- While a password field is focused, macOS blocks global shortcuts for every app (“secure input”). Click somewhere else and try again.
- Another app may own the same keys. Change Glint’s in Settings → Shortcuts; use at least two modifier keys, like ⌃⌥ or fn⌃.
- After a big update, macOS sometimes forgets a permission even though the switch looks on. Flip it off and on again.
dA helper won’t start, or stops halfway
- Out of ink (or, on Free, the day’s share of it): the notice says so. Talking keeps working. Helpers come back on the 1st, or sooner if you upgrade or add a $5 refill. Paid plans have no daily cap — only the month’s ink.
- Offline: Glint keeps listening on this Mac and answers when you’re back online.
- Helpers need Accessibility to click and type, and Screen Recording for anything they have to look at.
- A stuck helper: stop it from its card, then ask again with a bit more detail about what “done” looks like.
- “Glint is temporarily unable to complete this. Nothing was taken from your ink.” means a provider hiccup. Try again in a few minutes.
eGlint’s voice changed
That’s the voice ladder. Glint uses its live voice first; as your month’s allowance runs down it moves to a saver voice, and then to the voice built into your Mac, so you’re never cut off. Settings → Voice shows which one is in use right now. Plus and Pro keep talking either way.
fmacOS says Glint “can’t be opened” or is damaged
Every build we publish is signed with Threshold’s Developer ID and notarized by Apple, so that warning means the file didn’t come from us or was damaged in transit. Delete it and download again from the download page, then check the SHA-256 on the releases page if you like. If Glint was opened from a folder other than Applications, let it move itself there when it offers.
2The permissions guide
Everything lives in System Settings → Privacy & Security. Open the item named below, and switch Glint on to grant it or off to take it back. Glint keeps working with whatever you leave on; the features that need a permission say so. Glint’s menu bar icon → Grant permissions opens the right pane for the three it needs most.
| Permission | What it’s for | Where, and what to know |
|---|---|---|
| Microphone | Hearing you while you hold the talk or dictation keys. | Privacy & Security → Microphone. Takes effect at once. |
| Screen Recording | Seeing your screen when you ask, so Glint can answer and point at things. | Privacy & Security → Screen Recording (macOS 15: Screen & System Audio Recording). Needs a quit-and-reopen to apply; Glint offers to relaunch. |
| Accessibility | The global shortcuts, reading the labels of what’s on screen, and letting helpers click and type. | Privacy & Security → Accessibility. Takes effect at once; after a big update flip it off and on if shortcuts stop. |
| Automation | Helpers using Notes, Reminders, Calendar, Music and other apps when you ask, after you approve. | Privacy & Security → Automation → Glint → one switch per app. macOS asks the first time a helper reaches for each app. |
| Calendars | Your next meeting in the notch, with a countdown and a Join button. | Privacy & Security → Calendars. |
| Contacts | Looking up a person when you ask a helper to message or email someone. | Privacy & Security → Contacts. |
| Photos | Finding photos in your library when you ask. | Privacy & Security → Photos. |
| Reminders | Reading and adding reminders when you ask. | Privacy & Security → Reminders. |
| Files and Folders | Reading a file you ask about on the Desktop, in Documents or in Downloads, or tidying Downloads when you ask. | Privacy & Security → Files and Folders → Glint → one switch per folder. |
| Speech Recognition | Offline voice and dictation on your Mac, when you switch them on in Settings → Voice or Dictation. | Privacy & Security → Speech Recognition. |
Taking a permission back never breaks anything else: switch Screen Recording off and Glint simply stops looking, and tells you so when you ask about the screen. The privacy policy says what each permission lets Glint send and where.
3How updates work
Glint checks hitthreshold.com/releases/latest.json once a day, and whenever you choose Check for Updates from the menu bar icon. When there’s a newer version it downloads it, verifies Apple’s signature and Threshold’s Team ID before touching anything, replaces the app in place and relaunches. Nothing installs without that check passing. You can switch the daily check off in Settings (“Check for updates automatically”) and update by hand from the download page instead. Notes and checksums for every version are on the releases page.
4How to uninstall
- Quit Glint from its menu bar icon.
- Drag Glint from your Applications folder to the Trash.
- Remove its data folder. In Finder choose Go → Go to Folder… and paste
~/Library/Application Support/CursorBuddy, then move that folder to the Trash. It holds your history, memory, traces and settings. (CursorBuddy was Glint’s name before it was Glint; the folder kept the old name so updates never lose your data.) - Remove the sign-in token: open Keychain Access (Applications → Utilities), search for
com.anmol.cursorbuddyand delete what it finds. - Optional: System Settings → Privacy & Security still lists Glint under each permission. Select it and press the − button to tidy up.
Uninstalling doesn’t delete your account. If you don’t want it kept, delete it first in Settings → Account → Delete account, or write to us and we’ll do it.
5Short answers
- What is ink? Your month’s helper allowance. A quick task is a drop, a long one is a splash; it refills on the 1st. More in the FAQ.
- How do I cancel? Settings → Account, any time. You keep your plan until the period you paid for ends.
- Where is my data? Mostly on your Mac. The privacy policy has the full table.
- Refunds? The refund policy.
- Intel Macs? Windows? Answered in the FAQ.
6Talk to a human
Billing, bugs, ideas, or a fold that just won’t sit flat. Receipts and card changes are in Settings → Account; everything else comes here.